1 reviews | Active since Feb 2017

15 May 2017, 08:31

Poor service

<p>i have been a sanlam client for the past 7years and I have never experienced such a poor service, on the 8/5/2017 I asked them for a cash withdrawal form and submitted it the very same day and they told me it will take 48hrs for me to get the money and I called them on Wednesday and I was told it will be processed by Friday, only yesterday they smses me saying they got my documents and they will process them and tell me what is needed.</p>

0
Replies (3)
Sanlam
Sanlam's reply15 May 2017, 08:48
Official

We acknowledge your posting, and will refer it for immediate attention.

Regards

Client Relations

Best regards,

Sanlam
Sanlam's reply15 May 2017, 09:30
Official

Good day

We acknowledge receipt of your complaint and referred this matter to the management at Sanlam Sky for investigation.

Regards

Client Relations

Best regards,

Sanlam
Sanlam's reply18 May 2017, 09:43
Official

Good day

We have been informed that Sanlam Sky sent an email to you requesting your identity number as they are unable to trace your policy on their records with the limited information provided. Please respond to the email.

Thank you and Regards

Client Relations

Best regards,