Poor service

I've requested a breakdown or a statement from them 3 weeks ago as I've received my payout from them. I only received my contribution as I've calculated it for the 41 months I've worked at my company. I've sent the 3 emails,whatsapp them and even phoned them with no responds. Today I've phoned them and finally got a respond but now they told me that I need to contact my company as the company need to give me proof of payment of their contribution to my provident fund. I've contacted my company but now they say that they can't I need to contact Sanlam. I don't understand what's going on here as all I want to know if my company paid out their contribution.