Poor service

I'm very disappointed in Sanlam. On don't receive any feedback or update regarding my pension claim. I was at their offices/customer service on the 4th January 2022 and was told that that they are waiting for info of the broker who consulted with me. The info needed were send to the consultant who requested it. On the 18th January 2021 nothing has been done and same excuse, waiting for brokers information. There was no communication after the January 2022 and no response to my e-mails.