Poor service

I am extremely disappointed and frustrated with the service I have received from Sanlam. I have been trying to get assistance with an urgent issue regarding my IRP5/tax return, but I have received no proper assistance or resolution.

Yesterday, I contacted Sanlam and spoke to a consultant named Simpiwe. She advised me that one of the managers would call me back to assist me with my issue. However, no manager contacted me as promised.

I also called again this morning hoping to finally get assistance, but unfortunately, one of the customer service consultants dropped the call on me while I was trying to explain my issue.

This has been an extremely frustrating experience. I have made several attempts to get assistance, yet I am being passed around, promised call-backs that never happen, and now having calls disconnected.

I expected much better service and professionalism from Sanlam. I simply want my issue to be resolved, but instead I am being left without assistance and losing valuable time trying to get help.

I would appreciate it if a manager could urgently contact me and take ownership of this matter until it is properly resolved.