MS
Marvin S
1 reviews | Active since Jul 2019
12 Mar 2026, 14:37
POOR SERVICE
After 40 minutes being put through three times and continually giving my information to the robots. Finally get through to an agent named Ricardo ( Very Rude and dismissive attitude) tells me I'm at the wrong place and just redirected my call back to the robots. I am extremely livid and flipping disgusted with the treatment
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Replies (1)
Sanlam's replyOfficial
12 Mar 2026, 15:25Good afternoon, Marvin
We are so sorry to learn of your poor service experience.
Please send us a private reply with an indication of what your enquiry/request is.
On receipt of this information, we will arrange for the responsible team to contact and assist you.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are so sorry to learn of your poor service experience.
Please send us a private reply with an indication of what your enquiry/request is.
On receipt of this information, we will arrange for the responsible team to contact and assist you.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply12 Mar 2026, 15:25
Official
Good afternoon, Marvin
We are so sorry to learn of your poor service experience.
Please send us a private reply with an indication of what your enquiry/request is.
On receipt of this information, we will arrange for the responsible team to contact and assist you.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are so sorry to learn of your poor service experience.
Please send us a private reply with an indication of what your enquiry/request is.
On receipt of this information, we will arrange for the responsible team to contact and assist you.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care