poor service

on 06 February 2017 i lodged a claim on retirement annuity of my late ex husband.with the assistance of their consultant Jammie of East london brannch i completed and submitted all the forms and all the necessary documents.The month went by without being consulted or being reported back to.i would call them for feedback and they will tell me that it is with the board of trustess or they will again ask me to submit documents that i have submitted already or the will say they sent me an email to request a n outstanding document when i have never recieved such.i feel like they are making a fool of me because they will insist on having sent me an email,when i have never recieved any email from them.one time they said they are awaiting verdict from their board of trustees on the 13th of March and i had to call them to hear that there is an outstanding document.they never bother themselves to call me as soon as they realise that there is a document outstanding.the way they do business its like they are a newly established company when they are a long existing company and the question of outstanding documents seem to be their delaying tactic,when children of the deceased are suffering in the absence of their father.morever even myself i am awaiting to hear from them with regards to my 50% portion as stipulated on the divorce decree i submitted.they are just quiet with no feedback as to how far are they with the claim.Their consultants make me feel like i am insane when they allerge to have sent me an email.I still maintain that Sanlam is a long existing company,you would expect their processes to be sped up atleast.we trust them with our monies and my husband never defaulted in any case,we do not deserve this treatment.may be they are forgetful that their salaries depend on our loyalty in paying out the premiums.This is really frustrating.i wish they can take their business seriousll while they treating their clients with great respect as i feel disrespected