Poor Service

<p>I started in January to stop a policy. I received feedback that the process will be finalised on 3 February 2017. When I followed up on 8 February 2017 I received another mail to confirm that the process will now be finalised on be finalised on 16 February 2017. Apperently it is an automated system which is not effective at all. I phoned a consultant this morning who informed me that a form will be sent to me and after completion of the form it will take 9 days for the request to be completed. In addition to this they take a R 18 000.00 admin or cancellation fee which to my knowledge they are not entitled to. This is not the first problem I have with SanlamI and I seriously regret that I took out Sanlam policies when I was young. this is not a company that I want to be associated with.</p>