NJ
Nombulelo J
1 reviews | Active since Oct 2019
21 Aug 2021, 08:53
POOR SERVICE
Submitted a claim on the 11August 2021, I'm the one that has been running after Assupol. I was assured by a consultant on the 13August that the claim will be paid out that day so i went and borrowed money for the burial. Assupol is not communicating with me, all they know is to say U WERE SUPPOSED TO BE CALED, U WERE SUPPOSED TO BE EMAILED. Your level of professionalism sucks big time. Please retrieve all my calls and listen to how yoy have been lying to me.
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Sanlam's replyOfficial
23 Aug 2021, 05:54Dear Nombulelo, my sincerest condolences on the passing of your loved one and apology for any inconvenience caused. We will urgently look into this matter and respond to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply23 Aug 2021, 05:54
Official
Dear Nombulelo, my sincerest condolences on the passing of your loved one and apology for any inconvenience caused. We will urgently look into this matter and respond to your direct e-mail address. Regards, Assupol Complaints Manager