JP
Jennie P
1 reviews | Active since May 2013
14 Nov 2021, 10:51
Poor service.
Dear Sanlam. I have been asking for my father's benefit statement for over 2 months now. The service I am receiving is shocking. Staff are working from home and not answering calls not answering emails. Is that your excuse for the unresponsive pathetic service? I was actually considering taking a policy with Sanlam but after this experience I don't know. I understand everyone is working remotely but to wait a week for someone to respond to an email is horrifying.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
14 Nov 2021, 11:13Dear Jennie
We are sorry to hear of your experience with us. Please provide your dad's ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. Please provide your dad's ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply14 Nov 2021, 11:13
Official
Dear Jennie
We are sorry to hear of your experience with us. Please provide your dad's ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. Please provide your dad's ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
15 Nov 2021, 09:24Thank you, Jenny for the information. We have escalated your complaint to the relevant department.
Kind regards
Sanlam Client Relations
Kind regards
Sanlam Client Relations
Sanlam's reply15 Nov 2021, 09:24
Official
Thank you, Jenny for the information. We have escalated your complaint to the relevant department.
Kind regards
Sanlam Client Relations
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
15 Nov 2021, 11:18Dear Jennie
We are trying to locate your father's record with us. Please confirm the type of policy and/or the policy number hat he has with us. This will ensure that we direct your matter to the correct department for further handling.
Thank you and regards,
Sanlam Client Relations
We are trying to locate your father's record with us. Please confirm the type of policy and/or the policy number hat he has with us. This will ensure that we direct your matter to the correct department for further handling.
Thank you and regards,
Sanlam Client Relations
Sanlam's reply15 Nov 2021, 11:18
Official
Dear Jennie
We are trying to locate your father's record with us. Please confirm the type of policy and/or the policy number hat he has with us. This will ensure that we direct your matter to the correct department for further handling.
Thank you and regards,
Sanlam Client Relations
We are trying to locate your father's record with us. Please confirm the type of policy and/or the policy number hat he has with us. This will ensure that we direct your matter to the correct department for further handling.
Thank you and regards,
Sanlam Client Relations
Sanlam's replyOfficial
15 Nov 2021, 12:08Hi Jenny
Thank you that helps alot. We are looking into and will revert back to you shortly.
Regards
Sanlam Client Relations
Thank you that helps alot. We are looking into and will revert back to you shortly.
Regards
Sanlam Client Relations
Sanlam's reply15 Nov 2021, 12:08
Official
Hi Jenny
Thank you that helps alot. We are looking into and will revert back to you shortly.
Regards
Sanlam Client Relations
Thank you that helps alot. We are looking into and will revert back to you shortly.
Regards
Sanlam Client Relations