Poor service

beyond frustrated with Sanlam's service, which has been absolutely pathetic. My mother has been tirelessly going up and down to their offices and sending countless emails regarding my father's unpaid policy and retirement annuity. To make matters worse, my father passed away in 2021, and it's now 2025, yet there's still no resolution.

We have sent them all the necessary documents they've requested. We also ask if there are any additional documents they require, but they continuously ghost us. They fail to acknowledge our communication or take any action, leaving us in a terrible position. I’m currently struggling just to get taxi fare to school, and all because of Sanlam's negligence. My father worked hard his entire life to provide for us, but it feels like it was all in vain due to their incompetence.

This is absolutely unacceptable, and I would not recommend their services to anyone. They’ve caused nothing but stress and disappointment for our family.