Poor Service!!!

<p>Good Day,</p> <p><br />The service provided has been appalling.</p> <p>He man has been waiting 6months for his payout, has used so much money for airtime to try and get hold of someone in the call centre, has been to SARS as requested by the call centre staff and up till today he still no proper feedback as to when the payout will be received??</p> <p> </p> <p>He has rent to pay and has been stressed as he re**** on Sanlam meeting their end of the stick by providing a good service as he expected but instead he was given the run around ever since February 2016!. Till today no payment received. Instead the call centre staff keeps telling him the system says…and we are sending an email…</p> <p>He had to borrow money to fax a tax form he had already faxed in February! My question is – what is happening in this department? These are people who rely on their provident fund payouts but yet have to spend a huge amount just to follow up with the call centre.</p> <p>Him waiting for another 25 days is not accpetable</p> <p> </p>