LM
Lerato M
1 reviews | Active since Jul 2020
30 Apr 2021, 14:46
Poor service
I am disappointed in SAfrican! They did not deduct in March 2021, and then told me I reversed the money. I then sent them proof that I did not reverse, and even made a deposit. Which is still not updated on their system because I was told that my policy has lapsed. I have been sending emails with no assistance.
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Sanlam's replyOfficial
04 May 2021, 16:09Good morning Lerato. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply04 May 2021, 16:09
Official
Good morning Lerato. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team