Poor Service

Item: Sanlam
Rating: 1
Author: Nydia B

I am busy with a Sanlam Employee benefit claim having so many issues no response via email, when you call and eventually get through after an hour, they tell you they will escalate the query in the meantime the client is waiting for his funds this is very poor service

Helpful (0)

Replies (4)

Sanlam's replyOfficial

05 Mar 2025, 08:07

Good day Nydia
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply05 Mar 2025, 08:07

Official

Good day Nydia
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's replyOfficial

06 Mar 2025, 13:14

Good day Nydia

This is to confirm that you were contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care

Sanlam's reply06 Mar 2025, 13:14

Official

Good day Nydia

This is to confirm that you were contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care

Nydia B's updateReviewer Update

11 Mar 2025, 09:56

Today is the 11th of March and still no response or feedback, what must a person do to get service from Sanlam

Nydia B's update11 Mar 2025, 09:56

Reviewer Update

Today is the 11th of March and still no response or feedback, what must a person do to get service from Sanlam

Sanlam's replyOfficial

11 Mar 2025, 10:13

Hello Nydia

We have followed up with Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's reply11 Mar 2025, 10:13

Official

Hello Nydia

We have followed up with Sanlam Corporate for assistance.

Regards
Sanlam Client Care