NI
Nina I
1 reviews | Active since Nov 2017
27 Jan 2022, 13:44
Poor service 2years in a row
This is the second year in a row I've had to struggle with poor communication and senseless delays when submitting for a claim. After several emails that go unanswered I'm truly at my wits end. Why must it always be a struggle for orphans to get what is due to them??
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
27 Jan 2022, 14:12Dear Nina
Please accept our apology for the service received. We have escalated your matter with our Trust team for further investigation.
Regards
Sanlam Client Relations
Please accept our apology for the service received. We have escalated your matter with our Trust team for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply27 Jan 2022, 14:12
Official
Dear Nina
Please accept our apology for the service received. We have escalated your matter with our Trust team for further investigation.
Regards
Sanlam Client Relations
Please accept our apology for the service received. We have escalated your matter with our Trust team for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
31 Jan 2022, 09:44Good day, Nina We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply31 Jan 2022, 09:44
Official
Good day, Nina We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations