nK
neo K
1 reviews | Active since Apr 2017
11 Jun 2019, 09:16
poor service
I have emailed a formal complaint with Sanlam on the 05/06/2016 after I have received poor service with their call center and I have not received any feedback till to day, I am very disgusted with their service because clearly they do not value their clients I'm just a number so I want nothing to do with them I defiantly going to cancel my policy after such incompetence.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
11 Jun 2019, 09:56Dear Neo
We acknowledge receipt of your complaint. Please accept our sincere apologies for the service you've received. We will investigate the matter.
Regards,
Client relations
We acknowledge receipt of your complaint. Please accept our sincere apologies for the service you've received. We will investigate the matter.
Regards,
Client relations
Best regards,
Sanlam's reply11 Jun 2019, 09:56
Official
Dear Neo
We acknowledge receipt of your complaint. Please accept our sincere apologies for the service you've received. We will investigate the matter.
Regards,
Client relations
We acknowledge receipt of your complaint. Please accept our sincere apologies for the service you've received. We will investigate the matter.
Regards,
Client relations
Best regards,
Sanlam's replyOfficial
11 Jun 2019, 13:21Dear Neo
We have been informed that a Sanlam Sky consultant made contact with you and provided you with feedback.
Regards,
Client Relations
We have been informed that a Sanlam Sky consultant made contact with you and provided you with feedback.
Regards,
Client Relations
Best regards,
Sanlam's reply11 Jun 2019, 13:21
Official
Dear Neo
We have been informed that a Sanlam Sky consultant made contact with you and provided you with feedback.
Regards,
Client Relations
We have been informed that a Sanlam Sky consultant made contact with you and provided you with feedback.
Regards,
Client Relations
Best regards,
nK
neo K's updateReviewer Update
11 Jun 2019, 14:07Good day
I received a call however she did not provide me with feed back to my complaint she told me that my query can take up to 10 days so according to me that Is not feedback its an acknowledgment of my complaint and I asked for my policy to be cancelled on my formal complaint so I don't know if I have to wait 10 days for that too
I received a call however she did not provide me with feed back to my complaint she told me that my query can take up to 10 days so according to me that Is not feedback its an acknowledgment of my complaint and I asked for my policy to be cancelled on my formal complaint so I don't know if I have to wait 10 days for that too
nK
neo K's update11 Jun 2019, 14:07
Reviewer Update
Good day
I received a call however she did not provide me with feed back to my complaint she told me that my query can take up to 10 days so according to me that Is not feedback its an acknowledgment of my complaint and I asked for my policy to be cancelled on my formal complaint so I don't know if I have to wait 10 days for that too
I received a call however she did not provide me with feed back to my complaint she told me that my query can take up to 10 days so according to me that Is not feedback its an acknowledgment of my complaint and I asked for my policy to be cancelled on my formal complaint so I don't know if I have to wait 10 days for that too
Sanlam's replyOfficial
11 Jun 2019, 14:55Good day
We take note of your comment.
Regards,
Client Relations
We take note of your comment.
Regards,
Client Relations
Best regards,
Sanlam's reply11 Jun 2019, 14:55
Official
Good day
We take note of your comment.
Regards,
Client Relations
We take note of your comment.
Regards,
Client Relations
Best regards,