poor service

after i booked for two movie tickets today i got this error ---Booking failed, please contact our call center on ***/9 and we will be able to assist you.

i called the call center to seek help but nobody helped me they told me that they will get back to me. its been 10 hours and counting nobody as called me.

i told the agent that my bank already told me that amount of R170 was deducted for the movie tickets

poor service from Sanlam yet im paying every month