Poor service

My name is Palesa Koekarie and I'm 25 years old..I never thought I'd be here for the same reason again. Since last year I have been fighting with Sanlam for assistance and they have been taking us back and forth too many times. I still do not understand why it's such a hassle to get our late father's money,since we claimed in 2017 all we got from them is excuses and unfair decision-making and if we don't agree to it it simply just takes us back to 0. They requested for our statements so that they can invade our privacy to see how much we have received from the pension fund and 2 months later they can still not to what they have to do. It is heart breaking to know that such a Big Company can treat children of a deceased who was their client,who trusted them the way they have been treating us.