poor service

Good day

I has a serious complain with Assupol. since around year 2002 .there has been deductions from my salary reflecting Prosperity Assurance then as the years goes by the name is changed to Assupol (prosperity). same ref nr: ********** 14225 and ********** 01297NID its been 2 deductions all along. for so log I have been trying to get in touch with assupol to give me clarity on whatever policy I have with them but with no help. I started calling ********** 788 but advised its not them but one of there brokers ALL life and called ********** 493 they denied me as well then called ********** 380 another number they referred me to. lastly I was given a number ********** 457 for prosperity said I needed to ask to speak to Madalaine or Ntswaki they can help me. to this day again im always put on hold and never given any assistance. to my knowledge this is ASSUPOL and I am excepting help from ASSUPOL. like I wonder if its a funeral cover maybe and I needed to claim with such poor service that seems like a **** to me because people are deducting money from my salary for years but have no communication whatsoever for any update or anything. I need someone to take my case serious and assist me please.