Poor service

Im experiencing the worst service from Sanlam regarding my late mom's death claim. A process which i was told takes 2-3 working days to be finalised, has taken weeks. No clear communication or clear feedback. I don't think they understand the financial burden one has, especially if the sole provider has passed on. They make the claims process unbearable. I recieved a call confirming banking details, i thought the funds would payout after confirmation, however nothing has happened after. Im really disappointed and would not recommend Sanlam to anyone