1 reviews | Active since May 2018
Poor service
I submitted a cashback claim on 02/05 to this day no feedback no cash and no one can call me to explain I had called several times and there story change Everytime I'm wondering if this is going to be the same BAD service I will receive when a love one pass away
Maligan Jeftha ID ********** 203088
Good day Mr Jaftha ,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Good day Mr Jaftha ,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Good day Mr Jeftha
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Best regards,
Good day Mr Jeftha
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Best regards,