Poor service

I am deeply disappointed in the service I received/still receiving from Sanlam life since my father's death.He passed away last year in August and a claim was submitted in September for the retirement annuity he had with them and till Today no payment has been made and everytime I call for follow up it seems like only then they start working on the claim from where it was left the previous time I called. It is really sad that after 8 months while we still mourning for our father we have to deal with such as well even worse because my lil sister had to drop out of school due to being unable to pay her fees bt her father did make provision for that. I really feel that the consultants are not dealing with this with a sense of urgency because we never even receive any feedback from Sanlam unless we call.

Out of 10 im definitely rating Sanlam a 0 and I hope that whoever reads this review will not consider taking up such a product. I also work with insurances and claims so I know that such sensitive matters are supposed to be dealt with Asap so that a client can get a piece of mind not take 8 months running up and down for money that belongs to them.