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Orapeleng P

1 reviews | Active since Jun 2023

12 Sept 2024, 06:21

Poor service!

I made a claim for a retirement annuity death claim back in May and on the 18th of June they contacted me telling me that the claim has been sent to trustees for percentage allocation and that it would take 4-6 weeks, the 6 weeks has passed and I have been calling them, all they tell me is that they escalating the matter. I have called them about 5/6 times and I get the same response that they have sent an email to claims department and they are waiting for feedback! It has been over 12 weeks now.

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Replies (7)
Sanlam
Sanlam's reply12 Sept 2024, 07:05
Official
Good morning O****leng

We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply16 Sept 2024, 17:59
Official
Good afternoon O****leng

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
OP
Orapeleng P's update18 Sept 2024, 22:31
Reviewer Update
I am really not happy with your process after waiting for so long I get a response saying it will be send for further assessment which will take 1-6 working days, I mean it's been months! I thought after the response on Monday the payment will be finalized by Friday but it seems like I have to wait again Hai this is bad maan!
Sanlam
Sanlam's reply19 Sept 2024, 07:02
Official
Good morning O****leng

Thank you for coming back to us.

We have again arranged for urgent assistance from Sanlam Sky.

Regards
Sanlam Client Care
OP
Orapeleng P's update19 Sept 2024, 16:29
Reviewer Update
I called twice today to get more information the first consultant told me that they can't finalize the payment because it gives them an error so they sent it to IT department, the second consultant told me that it is still with SARS. This is really frustrating!
Sanlam
Sanlam's reply19 Sept 2024, 16:41
Official
Hello O****leng

Sanlam Sky will be in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Oct 2024, 08:34
Official
Good morning O****leng

We have received feedback that you have been assisted.

Regards
Sanlam Client Care