SW
Shelagh W
1 reviews | Active since Apr 2020
05 Jan 2021, 10:47
Poor service
I have submitted a claim on the 30th of December 2020, it's the 5th of January 2021. I have tried calling numerous of times with no success, I have sent emails too no reply. It's really frustrating to just wait without any feedback from them.
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Sanlam's replyOfficial
15 Jan 2021, 10:01Good morning Shelagh. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your enquiry. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly reply to this message with your policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply15 Jan 2021, 10:01
Official
Good morning Shelagh. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your enquiry. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly reply to this message with your policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team