LN
Luvuyo N
1 reviews | Active since Feb 2022
22 Nov 2023, 10:46
Poor service
I have a funeral policy at sanlam which I took out six years ago, today I went to claim cashback I was told my cashback is R130 only. I asked why the lady who was assisting me at Matatiele branch simply told me that she doesn't know why my cashback R130 It worries me should I face a situation which will require me claim for a funeral it means I will face the same challenge or worse.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
22 Nov 2023, 10:52Good day Luvuyo
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply22 Nov 2023, 10:52
Official
Good day Luvuyo
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
LN
Luvuyo N's updateReviewer Update
22 Nov 2023, 11:09I need Sanlam to attend to this matter urgently and not just a reply on hellopeter
LN
Luvuyo N's update22 Nov 2023, 11:09
Reviewer Update
I need Sanlam to attend to this matter urgently and not just a reply on hellopeter
Sanlam's replyOfficial
23 Nov 2023, 10:11 Good day Luvuyo
This is to confirm that Sanlam SKY has provided you with feedback via email.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has provided you with feedback via email.
Regards
Sanlam Client Care
Sanlam's reply23 Nov 2023, 10:11
Official
Good day Luvuyo
This is to confirm that Sanlam SKY has provided you with feedback via email.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has provided you with feedback via email.
Regards
Sanlam Client Care
LN
Luvuyo N's updateReviewer Update
23 Nov 2023, 12:42my issue was resolved, i wasn't aware that Sanlam's cashback is only premiums of two months after every three years.
LN
Luvuyo N's update23 Nov 2023, 12:42
Reviewer Update
my issue was resolved, i wasn't aware that Sanlam's cashback is only premiums of two months after every three years.
Sanlam's replyOfficial
23 Nov 2023, 12:49Thank you for confirming.
Regard
Sanlam Client Care
Regard
Sanlam Client Care
Sanlam's reply23 Nov 2023, 12:49
Official
Thank you for confirming.
Regard
Sanlam Client Care
Regard
Sanlam Client Care