SM
Shamoná Moss

1 reviews | Active since Aug 2020

03 Apr 2024, 14:37

Poor Service

So first of all, we've been dialing Sanlam non stop without answer! Spending loads of money running out of airtime. Did a EFT for the missed premuim of March so has to pay March and April, did that, then they took the debit order amount as well? Looking for a refund obviously. Just poor. After this, I certainly do not want to be with Sanlam anymore.

0
Replies (4)
Sanlam
Sanlam's reply03 Apr 2024, 14:49
Official
Good afternoon Shamoná 

We are sorry to learn of your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 Apr 2024, 10:44
Official
Good morning Shamoná

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
SM
Shamoná Moss's update04 Apr 2024, 11:38
Reviewer Update
Thanks so Celia Smith for excellent service!
Problem was resolved
Sanlam
Sanlam's reply04 Apr 2024, 11:41
Official
Thank you for letting us know, Shamoná.

We will relay this message to Celia as well.

Regards
Sanlam Client Care