poor service

I had emailed darin asking for a exit form for my provident fund as I wasn't with that company anymore. He had rep**** saying we need to discuss, not explaining anything further I had rep**** saying with regards to the exit from what would you like to discuss regarding the firm and if he could send it with no reply.. In the last week I have sent 3 emails asking to receive the exit form as I would like to sort it out as soon as possible but have never got a reply back from him... I have left the company 3 weeks ago and need it sorted out as soon as possible. Darin should at least keep in contact and let me know what's going on but not even a response.. its such a bad service.. I would like this sorted out immediately as it's an inconvenience to me.