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Sunell S
1 reviews | Active since May 2012
05 Feb 2022, 13:33
Poor service
Sanlam took a double payment from my husband. When he phoned and asked what happened. They could not really answer but they will refund him in 5 working days. After 5 working days no refund another person told him 10 working days. Now after 10 working days still no refund
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
05 Feb 2022, 14:01Dear Sunell
We apologize for the poor service received. Please confirm if the ID number provided is for the policy holder.
Kind regards
Sanlam Client Relations
We apologize for the poor service received. Please confirm if the ID number provided is for the policy holder.
Kind regards
Sanlam Client Relations
Sanlam's reply05 Feb 2022, 14:01
Official
Dear Sunell
We apologize for the poor service received. Please confirm if the ID number provided is for the policy holder.
Kind regards
Sanlam Client Relations
We apologize for the poor service received. Please confirm if the ID number provided is for the policy holder.
Kind regards
Sanlam Client Relations
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Sunell S's updateReviewer Update
05 Feb 2022, 14:59***
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Sunell S's update05 Feb 2022, 14:59
Reviewer Update
***
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Sunell S's updateReviewer Update
05 Feb 2022, 16:45I did send the policy holder's id
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Sunell S's update05 Feb 2022, 16:45
Reviewer Update
I did send the policy holder's id
Sanlam's replyOfficial
07 Feb 2022, 09:40Thank you, Sunell
Our team is looking into it and they will provide you with further feedback.
Regards
Sanlam Client Relations
Our team is looking into it and they will provide you with further feedback.
Regards
Sanlam Client Relations
Sanlam's reply07 Feb 2022, 09:40
Official
Thank you, Sunell
Our team is looking into it and they will provide you with further feedback.
Regards
Sanlam Client Relations
Our team is looking into it and they will provide you with further feedback.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
07 Feb 2022, 13:12Dear Sunell
Please provide the policy number as well in the private field. Sorry for any inconvenience caused, we are trying to locate his record with Sanlam.
Kind regards
Sanlam Client Relations
Please provide the policy number as well in the private field. Sorry for any inconvenience caused, we are trying to locate his record with Sanlam.
Kind regards
Sanlam Client Relations
Sanlam's reply07 Feb 2022, 13:12
Official
Dear Sunell
Please provide the policy number as well in the private field. Sorry for any inconvenience caused, we are trying to locate his record with Sanlam.
Kind regards
Sanlam Client Relations
Please provide the policy number as well in the private field. Sorry for any inconvenience caused, we are trying to locate his record with Sanlam.
Kind regards
Sanlam Client Relations
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Sunell S's updateReviewer Update
07 Feb 2022, 13:18He has a personal loan with Sanlam. His id *** 086 otherwise you can contact him. Johan Smith ***
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Sunell S's update07 Feb 2022, 13:18
Reviewer Update
He has a personal loan with Sanlam. His id *** 086 otherwise you can contact him. Johan Smith ***
Sanlam's replyOfficial
07 Feb 2022, 15:51Thank you for the details, Sunell.
Our team is looking into and will be in touch.
Regards
Sanlam Client Relations
Our team is looking into and will be in touch.
Regards
Sanlam Client Relations
Sanlam's reply07 Feb 2022, 15:51
Official
Thank you for the details, Sunell.
Our team is looking into and will be in touch.
Regards
Sanlam Client Relations
Our team is looking into and will be in touch.
Regards
Sanlam Client Relations
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Sunell S's updateReviewer Update
07 Feb 2022, 16:48This is a feedback just look imto it but do nothing about it
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Sunell S's update07 Feb 2022, 16:48
Reviewer Update
This is a feedback just look imto it but do nothing about it
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Sunell S's updateReviewer Update
08 Feb 2022, 05:01Yesterday my husband contacted Sanlam again consultant said to him he will receive his money during the night but nothing. Why is your staff so *********** and lying to clients. We will escalate to the Ombudsman as it is clear you are not able to assist.
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Sunell S's update08 Feb 2022, 05:01
Reviewer Update
Yesterday my husband contacted Sanlam again consultant said to him he will receive his money during the night but nothing. Why is your staff so *********** and lying to clients. We will escalate to the Ombudsman as it is clear you are not able to assist.
Sanlam's replyOfficial
08 Feb 2022, 12:03Dear Sunell
Our consultant tried calling Mr Smith but his line was engaged. Please refer to the e-mail sent earlier advising the progress of payment.
Regards
Sanlam Client Relations
Our consultant tried calling Mr Smith but his line was engaged. Please refer to the e-mail sent earlier advising the progress of payment.
Regards
Sanlam Client Relations
Sanlam's reply08 Feb 2022, 12:03
Official
Dear Sunell
Our consultant tried calling Mr Smith but his line was engaged. Please refer to the e-mail sent earlier advising the progress of payment.
Regards
Sanlam Client Relations
Our consultant tried calling Mr Smith but his line was engaged. Please refer to the e-mail sent earlier advising the progress of payment.
Regards
Sanlam Client Relations