TC
Tulie C
1 reviews | Active since Aug 2020
19 Aug 2020, 05:35
Poor service
Hi I'm very disappointed with Sanlam, I sent my hospital plan claim last year October with all the necessary documents especially the hospital file it still hasn't paid yet. This is not the first I'm claiming with them, in 2018 i claim and I sent the same required documents but my claim pays.When I check with them they require some documents which are not written in the form as a requirement for the claim. I go there personally this year and they had a problem with their systems. I can see that they don't wanna pay since this claim is for last year
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
19 Aug 2020, 06:08Dear Tulie
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply19 Aug 2020, 06:08
Official
Dear Tulie
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
20 Aug 2020, 12:24Good day, Tulie We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
RegardsSanlam Client Relations
Sanlam's reply20 Aug 2020, 12:24
Official
Good day, Tulie We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
RegardsSanlam Client Relations
TC
Tulie C's updateReviewer Update
22 Aug 2020, 07:05Hi thank you for your quick response on my complaint and yes I did get a call from one of your consultant. I am please the way you handled my complaint and I'm glad to say my complaint has been solved.
TC
Tulie C's update22 Aug 2020, 07:05
Reviewer Update
Hi thank you for your quick response on my complaint and yes I did get a call from one of your consultant. I am please the way you handled my complaint and I'm glad to say my complaint has been solved.
Sanlam's replyOfficial
24 Aug 2020, 09:13Dear Tulie
We are glad to hear that your matter was taken care of and thank you for your wonderful review. We will pass on your excellent feedback.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of and thank you for your wonderful review. We will pass on your excellent feedback.
We hope you have a great day further.
Regards,
Sanlam Client Relations
Sanlam's reply24 Aug 2020, 09:13
Official
Dear Tulie
We are glad to hear that your matter was taken care of and thank you for your wonderful review. We will pass on your excellent feedback.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of and thank you for your wonderful review. We will pass on your excellent feedback.
We hope you have a great day further.
Regards,
Sanlam Client Relations