Poor service

About a week ago i tried to get a hold of Assupol Life office to submit a death claim, it took me almost a full day just to get to a consultant. At the Assupol service center the phone's is only ring.

Since i am living in a rural area i did not have access to a device to print the documents needed to submit the claim, so i tried to get access to their client portal which i also could not get access to.

After sending an email to their complaints office, only then i had a chance to speak to someone. I explained my situation and the gentleman told me that i do not have to worry i can submit all the forms through email to the complaints department and he will treat it as a special case since i cant print the claim form immediately.

That was Thursday 2022-8-11. On Monday 2022-8-15 i had the opportunity to go into town to print the claim form and submitted it to the email address they provided. I asked if they received all the required documents and they acknowledged on receiving it. On Thursday 2022-08-18 I wasted more airtime trying to contact Assupol only to hear that they first have to determine if i am really related to the deceased who was uncle, so i send proof. Assupol rep**** that the process can take up to another 7 days.

I would like to know why don't life insurance do this type of investigation before they sell their products to you? As i was trying to make contact with Assupol on their Facebook page i only saw bad reviews. Let this be a warning to anyone reading this.

Assupol's consultants always promise you that claim process is so fast and effortless when it is quite the opposite. They are faster to pickup the phone when they are under the impression that you want to buy their products but very slow when it comes to the claim process. Well this is just my experience. I know the insurance business is a very competitive industry and if this their way of doing business they will loose a lot of clients starting with me.