POOR SANLAM SERVICE ON EMAIL QUERIES

I have send an email on the 13 January 2021 and received a response on the 18 January 2021. After I reviewed the documentation for completion, I notice that the documentation will not assist now as I will not do a financial immigration within the next month, but at the end of the year. I have responded on the 01 February 2021 with comments, I followed up on the email on the 5 February, again on the 9 February and resend the email this morning. No Response from Sanlam. Very poor turn around time from Sanlam on my query. I have the annuity policy since my early twenties when I started to work for them, but received no support during the years. Not sure how Sanlam is surviving with such poor level of responding time.