NM
Nhlonipo M
1 reviews | Active since Apr 2021
21 Apr 2021, 13:43
Poor Sanlam customer service
I have called Sanlam Employee Benefits over 7 times for a claim that has been pending for almost 30 days now! Through all my calls, collectively I have been on hold for over 60mins. And i still have not been helped.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
21 Apr 2021, 13:44Dear Nhlonipo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Sanlam's reply21 Apr 2021, 13:44
Official
Dear Nhlonipo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
NM
I am still waiting? No one has contacted me
Nhlonipo M's updateReviewer Update
21 Apr 2021, 15:21I am still waiting? No one has contacted me
NM
Nhlonipo M's update21 Apr 2021, 15:21
Reviewer Update
I am still waiting? No one has contacted me
Sanlam's replyOfficial
21 Apr 2021, 15:41Dear Nhlonipo
Your matter was escalated, we are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Your matter was escalated, we are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply21 Apr 2021, 15:41
Official
Dear Nhlonipo
Your matter was escalated, we are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Your matter was escalated, we are following up with the relevant department.
Kind regards,
Sanlam Client Relations
NM
Nhlonipo M's updateReviewer Update
21 Apr 2021, 15:51Since Monday 19 April, I have been told this. Maybe let me hear from you, How long does it take to simply follow up on an escalated matter?
Its been 3 days now. Please tell me how long i should wait - over and above the 3 days
Its been 3 days now. Please tell me how long i should wait - over and above the 3 days
NM
Nhlonipo M's update21 Apr 2021, 15:51
Reviewer Update
Since Monday 19 April, I have been told this. Maybe let me hear from you, How long does it take to simply follow up on an escalated matter?
Its been 3 days now. Please tell me how long i should wait - over and above the 3 days
Its been 3 days now. Please tell me how long i should wait - over and above the 3 days
Sanlam's replyOfficial
22 Apr 2021, 08:55Good day, Nhlonipo
We were informed that you were contacted late yesterday and an e-mail was sent to you as well. Please confirm receipt thereof.
Kind regards,
Sanlam Client Relations
We were informed that you were contacted late yesterday and an e-mail was sent to you as well. Please confirm receipt thereof.
Kind regards,
Sanlam Client Relations
Sanlam's reply22 Apr 2021, 08:55
Official
Good day, Nhlonipo
We were informed that you were contacted late yesterday and an e-mail was sent to you as well. Please confirm receipt thereof.
Kind regards,
Sanlam Client Relations
We were informed that you were contacted late yesterday and an e-mail was sent to you as well. Please confirm receipt thereof.
Kind regards,
Sanlam Client Relations