PM
Pumla M
1 reviews | Active since Jan 2021
02 Sept 2024, 13:50
Poor poorest service
I have asked assistance and contacted your Call centre over 15 times and today was thee worser I was told that the person dealing with my enquiry was on sick leave and that your system was offline. I held for a supervisor till I hang up. I honestly don't want to deal this company anymore. Please pay my money ASAP. I hope I don't have to deal with you guys anymore.
One more this if some is absent can't his work be decicated be done by someone else?
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
02 Sept 2024, 13:53Good day Pumla
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply02 Sept 2024, 13:53
Official
Good day Pumla
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
PM
Pumla M's updateReviewer Update
03 Sept 2024, 12:21Hietoy please contact me back urgently I cannot seem to get hold of you. Yoh keep requesting for documents that you confirmed that you've received from my employer rather contact me rather than sending me emails. I'd like this to be resolved to asap
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Pumla M's update03 Sept 2024, 12:21
Reviewer Update
Hietoy please contact me back urgently I cannot seem to get hold of you. Yoh keep requesting for documents that you confirmed that you've received from my employer rather contact me rather than sending me emails. I'd like this to be resolved to asap
Sanlam's replyOfficial
03 Sept 2024, 12:25 Good day Pumla
We have relayed our message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed our message to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2024, 12:25
Official
Good day Pumla
We have relayed our message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed our message to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Sept 2024, 20:02Good day Pumla This is to confirm that you have been contacted and feedback was provided to you. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply04 Sept 2024, 20:02
Official
Good day Pumla This is to confirm that you have been contacted and feedback was provided to you. Regards
Sanlam Client Care
Sanlam Client Care