Poor poor service Not keeping to their promises

Good Day I totally disappointed at Sanlam regarding my RA. I received a message from Sanlam 10th October regarding my Stop order. Advising me the perfume increase was skipped due to amount been exceeded by my employee. I immediately tried contacting Sanlam which was unsuccessful as they have an AI voice recording waited like 30 minutes no answer. I then processed to send them an email 11th of October. Advised equire will be resolved and contact made by the 22nd Ocotber to date I received nothing. Tried calling again the 18th October never got through. Reference ***. Policy number ***x3. Mr RPGovender.