Poor Poor service from Assupol

I had a funeral policy of R10 800 for my father with Assupol life. I paid the policy through my persal number since I’m a government employee. When my father passed away I made a claim with them and only got a pay out of R4270. When I enquired I was told that my policy was in arrears. This is surprising because the policy was paid directly from persal before I even receive my salary. I was never even notified that I was behind with payments which is also impossible. Secondly I made a claim on 30/08/2022 and only received the money on the 05/09/2022 when the funeral had already past. Poor poor service