Poor Poor serice STBF - Fund management

It appears that Sanlam trust services are deteriorating every year. This year I requested study fees for my son to be paid on the 14 of February 2023 and to date nothing - nada. When you send a message to them they respons and say send your request to STBF - which is a benificiery fund and then nothing happens in any event. When you phone they put you through to people with less knowledge of where to do what. Serious? There response email from the STBF states between 7 and 10 days - 14 Feb to 28th Feb was 10 working days gving them the bennefit of the dought. SANLAM it is 6 March 2023 going for 2024. No my son will start lat with his studies and if he fails who is to blaim? he must do a 12 month course in 9 months - realy.