POOR POOR POOR SERVICE FROM SANLAM

POOR! POOR! POOR! SERVICE FROM SANLAM SKY. FIRST OF ALL, I HAVE ASK THEM TO CHANGE MY ADDRESS BUT THEY DID NOT CHANGE IT. SECONDLY, MY ACCOUNT LAPSED I'M 2014 JAN, I HAVE DEPOSITED THE AMOUNT AND SENT THE PROOF. THEN I HAD A CLAIM WHICH THEY DEDUCTED THE SAME LAPSED WHICH I HAVE DEPOSITED ALREADY. MEANING IT WAS NEVER ALLOCATED IN THE FIRST. THIRDLY, THIS YEAR, THEY OVER DEDUCTED WITHOUT EXPLAINING THE ERREARS I DIDN'T KNOW. I HAVE AGAIN SENT THEM PROOF OF PAYMENT. AND STILL NO ONE CAME BACK OF BOTHERED TO CALL BACK. HOW DO THEY KEEP DEDUCTING WITHOUT ANY EXPLANATION OR AGREEMENT SORT WITH ME. WHAT A ****. THEY FAILED TO ALLOCATE MY PAYMENT BUT THEY HAVE STUBID GUARDS TO DEDUCTE THE ERREARS WHICH WERE ALREADY PAID ALREADY IN 2014/2015.