Poor payout service

On the 28/12/2022 I put in my claim to get my retirement annuity paid out by Sanlam, the payout was dated for the 20/01/2023. I called the call center on the 17/01/2023 and they confirmed that I will receive my money on 20/01/2023, but then I received an email on 19/01/2023 saying that Sanlam was experiencing technical problems and my money will only be paid out on 31/01/2023.

I opted to go to the Sanlam Houghton office on the 27/01/2023 as I felt that the technical problems was just an excuse to delay my payment , I spoke to Phumzile at the Sanlam office, she phoned the Sanlam office in Cape town and spoke to Hoosain Effendi, he transferred us to Nicky Gorden and Nicky gave us the number for the manager at the payout department, Lana Jacobs, I tried calling her numerous times but i did not get any response. This experience has shown me that Sanlam operates in an ********* manner, I could not get a straight answer about when my money will be paid out and the employees kept transferring me from 1 department to another.

I have seen many complaints about payments been delayed on hello peter and I have requested a breakdown letter showing me the payout calculation which I have requested numerous times, to date I did not receive this information.

Please ensure that my money will be paid out on the 31/01/2023 as promised or else I will be forced to take it further and put this on social media.

I WANT WHAT IS DUE TO ME!!!!