JN
Jaco N

1 reviews | Active since Jan 2025

21 Jan 2025, 14:53

Poor pathetic service from Sanlam again!!!!!!!!!!!

Can Sanlam please share with the public as to why weeks and weeks ago by with absolutely zero response from your so-called customer care email address. Do you actually know what customer service is? Do you actually know how to respond on a email??? Based on all the complaints it seems you can't or don't know how to do your jobs You are welcome to contact me *** let's see if you can actually do something Wake Up Sanlam

0
Replies (74)
Sanlam
Sanlam's reply21 Jan 2025, 15:00
Official
Good day Jaco   We are sorry to hear of your poor client service experience. Please respond to our private message.  Regards
Sanlam Client Care 
JN
Jaco N's update21 Jan 2025, 15:51
Reviewer Update
I will continue responding until you resolve the problem or respond
JN
Jaco N's update21 Jan 2025, 15:52
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Does English work for you I want the problem resolved immediately
JN
Jaco N's update21 Jan 2025, 15:53
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Did you call my wife as yet number and I.D number was provided as requested
JN
Jaco N's update21 Jan 2025, 15:53
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Do you read these messages
JN
Jaco N's update21 Jan 2025, 15:55
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Does Sanlam actually know what customer care means????!!!!!!!!
JN
Jaco N's update21 Jan 2025, 15:55
Reviewer Update
Does Sanlam need customer care training YES
JN
Jaco N's update21 Jan 2025, 15:56
Reviewer Update
Does Sanlam know how to respond on a email or give feedback No
JN
Jaco N's update21 Jan 2025, 15:56
Reviewer Update
Does Sanlam need urgent assistance YES
JN
Jaco N's update21 Jan 2025, 15:57
Reviewer Update
Hope the above helps u understand how ****ed off we are with your pathetic service
JN
Jaco N's update21 Jan 2025, 16:02
Reviewer Update
Sanlam gives pathetic service at the best of times not once have we received any sort of acceptable service from Sanlam
JN
Jaco N's update21 Jan 2025, 16:07
Reviewer Update
Don't you as Sanlam feel ashamed of the poor service you deliver to the public all the same sort of complaints or are you so far gone nothing actually registers any longer
JN
Jaco N's update21 Jan 2025, 16:08
Reviewer Update
Wake Up Sanlam wake-up
JN
Jaco N's update21 Jan 2025, 16:08
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Wake Up lazy Sanlam
JN
Jaco N's update21 Jan 2025, 16:08
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Wake-up
JN
Jaco N's update21 Jan 2025, 16:08
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Wake-up Sanlam
JN
Jaco N's update21 Jan 2025, 16:09
Reviewer Update
Still waiting for you to call Sanlam number and I.D number was provided
JN
Jaco N's update21 Jan 2025, 16:09
Reviewer Update
Hello anybody home
JN
Jaco N's update21 Jan 2025, 16:09
Reviewer Update
Hello
JN
Jaco N's update21 Jan 2025, 16:10
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Wake Up Sanlam
JN
Jaco N's update21 Jan 2025, 16:10
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Still waiting for you to respond Sanlam
JN
Jaco N's update21 Jan 2025, 16:10
Reviewer Update
Still waiting
JN
Jaco N's update21 Jan 2025, 16:11
Reviewer Update
Still waiting
Sanlam
Sanlam's reply21 Jan 2025, 16:18
Official
Good afternoon Jaco

Thank you for coming back to us and for the information you have provided.

We have arranged for the responsible team to look into the matter and contact your wife.

Kindly note that the call to your wife will only take place tomorrow.

Regards
Sanlam Client Care
JN
Jaco N's update21 Jan 2025, 16:24
Reviewer Update
I am still waiting for your call or do you need training on that too daily the number provided
JN
Jaco N's update21 Jan 2025, 16:26
Reviewer Update
Resolve this immediately or do you enjoy playing games with people and thier money look at all the complaints it's disgusting you should be fired for the poor pathetic service
JN
Jaco N's update21 Jan 2025, 16:26
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:26
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:27
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:27
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:27
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:27
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:28
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:28
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:28
Reviewer Update
We still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:29
Reviewer Update
Do I need to carry on posting till you actually do what you say?????????
JN
Jaco N's update21 Jan 2025, 16:29
Reviewer Update
Still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:29
Reviewer Update
Still waiting for your call
JN
Jaco N's update21 Jan 2025, 16:30
Reviewer Update
You have no intention of calling or emailing or actually resolving this issue
Sanlam
Sanlam's reply21 Jan 2025, 16:31
Official
Hello Jaco

We are sorry to hear that you feel this way.

We have arranged for your wife to be called.

As indicated, this will be done tomorrow.

Regards
Sanlam Client Care
JN
Jaco N's update21 Jan 2025, 16:31
Reviewer Update
I don't believe you actually know what is going on at Sanlam wake-up call
JN
Jaco N's update21 Jan 2025, 16:37
Reviewer Update
Sanlam I will make you a solid promise today if my wife is not called by tomorrow I assure you the next day I will be in your office and I assure you that your games will then stop
JN
Jaco N's update21 Jan 2025, 16:37
Reviewer Update
Wake Up Sanlam wake-up
JN
Jaco N's update21 Jan 2025, 16:37
Reviewer Update
Wake Up Sanlam wake-up
JN
Jaco N's update21 Jan 2025, 16:38
Reviewer Update
Ur name will eventually mean nothing to nobody and nobody will invest a cent in ur *******
JN
Jaco N's update21 Jan 2025, 16:39
Reviewer Update
Hope I am getting through to someone
JN
Jaco N's update21 Jan 2025, 16:39
Reviewer Update
We can plan ur game 24 hours a day till resolved
JN
Jaco N's update21 Jan 2025, 16:40
Reviewer Update
Get a lazy manager to actually pick up the phone and do thier jobs
JN
Jaco N's update21 Jan 2025, 16:41
Reviewer Update
I mean today!!!!!!!!
JN
Jaco N's update21 Jan 2025, 16:41
Reviewer Update
Stop playing games with people and thier money
JN
Jaco N's update21 Jan 2025, 16:41
Reviewer Update
Wake Up Sanlam wake-up
JN
Jaco N's update21 Jan 2025, 16:41
Reviewer Update
Wake Up Sanlam wake-up
JN
Jaco N's update21 Jan 2025, 16:51
Reviewer Update
Please people never invest anything in Sanlam they promise the world but can't deliver and once they have your money it's a begging game to get anything done
Move any retirement funds out of Sanlam you going to beg for your own money
JN
Jaco N's update21 Jan 2025, 16:54
Reviewer Update
Sanlam don't know the meaning of customer service or anything regarding it nor do they know how to respond on email and once you have their attention you go from Pillar to post with absolutely zero results and a bag full of empty promises
JN
Jaco N's update21 Jan 2025, 17:15
Reviewer Update
Do take note Sanlam if you had done your jobs months ago as promised this would not be necessary but unfortunately u don't
JN
Jaco N's update21 Jan 2025, 17:43
Reviewer Update
From tomorrow I will give hourly updates starting from 08h00 am as to the Sanlam claim that they will call tomorrow ( I personally don't believe a word they type) but I would like to prove my point with regards to Sanlam and why we had enough of thier nonsense
I am now creating a Facebook page especially for complaints regarding Sanlam from their we move to tiktok then every other social media platform available
So Sanlam the ball is in your court we tired of your endless games if no phone call is received don't complain Sanlam you deserve what u get then unlike you I keep my word.
JN
Jaco N's update22 Jan 2025, 08:09
Reviewer Update
Good morning Sanlam we still waiting for the promised call today!!!!!!!! The business day has started

JN
Jaco N's update22 Jan 2025, 08:16
Reviewer Update
Please fire your *********** staff and I believe that will include your customer service manager lol 99% of your staff.
What went so wrong with Sanlam 15 years ago they were market leaders now they nothing more than *******

As confirmed you received all documentation but did absolutely NOTHING why ??????????????

Now all documentation must be re submitted and resolved in a day????????
Sanlam do you realise how stupid that sounds if you received the documents action it like it should have been a month ago are you people so ***********!!!
JN
Jaco N's update22 Jan 2025, 08:17
Reviewer Update
We received the call now waiting for the email wonder how many months that will take suppose if I need the email today I will have to come visit your head office and show you how to respond on email
JN
Jaco N's update22 Jan 2025, 08:20
Reviewer Update
We still waiting for your email now Sanlam wake-up
JN
Jaco N's update22 Jan 2025, 08:20
Reviewer Update
We still waiting for your email Sanlam
JN
Jaco N's update22 Jan 2025, 08:20
Reviewer Update
We still waiting for your email Sanlam
JN
Jaco N's update22 Jan 2025, 08:20
Reviewer Update
We still waiting for your email Sanlam
JN
Jaco N's update22 Jan 2025, 08:20
Reviewer Update
We still waiting for your email Sanlam
Sanlam
Sanlam's reply22 Jan 2025, 08:22
Official
Good day Jaco

Thank you for confirming that you have been contacted and will be assisted further.

Regards
Sanlam Client Care
JN
Jaco N's update22 Jan 2025, 08:26
Reviewer Update
Addressed meaning we require you to address and resolve TODAY!!!!!!!!!! not tomorrow or with another lie.
We still waiting for that so called email
JN
Jaco N's update22 Jan 2025, 08:29
Reviewer Update
I suggest you get the person that called my wife to send the email as promised ,Yes it actually means you will have to do work.

And you make very sure it's resolved today!!!!!!!!!!!!!!!!


JN
Jaco N's update22 Jan 2025, 08:30
Reviewer Update
Read these messages very well and understand them clearly we tired of your games
JN
Jaco N's update22 Jan 2025, 09:42
Reviewer Update
Sanlam ensure this matter is resolved TODAY with the funds paid over to my wife's account TODAY with out any of your excuses Please
JN
Jaco N's update22 Jan 2025, 10:14
Reviewer Update
Well done Sanlam
Seems all the paperwork is done ✅
Once the funds are reflecting in my wife's account will I thank the person who assisted us from Sanlam
So let's wait and see
JN
Jaco N's update22 Jan 2025, 10:27
Reviewer Update
Okay Sanlam has again started playing thier games funds will only be in the account on Friday but it's their *********** staff and departments that can't process basic grade 6 instructions
I knew It was too good to be true
I am honestly tiered of the lies and nonsense from you and your incompetence

I think I should now take a drive to your office and help you people do what you were already supposed to do a month ago
Now it's wait again I don't think so I believe your also lying about the payment made to my wife's account
I will name and shame each consultant
JN
Jaco N's update22 Jan 2025, 10:29
Reviewer Update
Sanlam wake-up please do your jobs stop with your pathetic service
JN
Jaco N's update22 Jan 2025, 11:08
Reviewer Update
Unfortunately Sanlam doesn't Fail to disappoint as always
Sanlam
Sanlam's reply22 Jan 2025, 12:55
Official
Management has spoken to your wife and we are sorry that we did not meet your expectations.

Regards
Sanlam Client Care