RM
Refiloe M
1 reviews | Active since Mar 2014
18 Nov 2020, 11:21
Poor over all service
The most poorest service ive ever gotton, in 2020, call centre staff is rude, during the pandemic they still expect people to go print and scan documents when things are so digital, their email system takes 48hrs for them to get an email, this is very *********** and inconveniencing the up and downs i have to do and still wait for 48hr to be assisted... totally poor.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
18 Nov 2020, 11:29Dear Refiloe
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply18 Nov 2020, 11:29
Official
Dear Refiloe
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
RM
Refiloe M's updateReviewer Update
19 Nov 2020, 11:45I would like to extend my appreciation and respect to Robyn Jacobs, who has shown what customers service is, brilliant, polite, understanding and mostly knowledgeable..
thank you Robyn Jacobs for being so great with me , people like you are far and few, i really appreciate your promt assistance.
thank you Robyn Jacobs for being so great with me , people like you are far and few, i really appreciate your promt assistance.
RM
Refiloe M's update19 Nov 2020, 11:45
Reviewer Update
I would like to extend my appreciation and respect to Robyn Jacobs, who has shown what customers service is, brilliant, polite, understanding and mostly knowledgeable..
thank you Robyn Jacobs for being so great with me , people like you are far and few, i really appreciate your promt assistance.
thank you Robyn Jacobs for being so great with me , people like you are far and few, i really appreciate your promt assistance.
Sanlam's replyOfficial
19 Nov 2020, 13:35Dear Refiloe
We are glad to hear that your matter was taken care of efficiently. We have forwarded your feedback to the consultant.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of efficiently. We have forwarded your feedback to the consultant.
Kind regards,
Sanlam Client Relations
Sanlam's reply19 Nov 2020, 13:35
Official
Dear Refiloe
We are glad to hear that your matter was taken care of efficiently. We have forwarded your feedback to the consultant.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of efficiently. We have forwarded your feedback to the consultant.
Kind regards,
Sanlam Client Relations