Poor of the poorest service delivery in history of poor services

I'm so disappointed by Sanlam, submitted a withdrawal form for cancellation of my policy over a week ago and they said it'll be processed in 5 working days and until now I haven't heard back from them. I sent several follow up emails and still nothing. They don't hesitate to debit premiums from my account but they play a turtle race when you want your money back, I don't even wanna talk about their telephone lines that put you on hold forever. Please just process my withdrawal real quick, I never had this problem with old mutual they were so super quick.