Poor *********** Service ever

I went to Sanlam in Wynberg(Maynard Mall)yesterday to submit my death claim, I experienced the worst service ever, I got there, I was made to wait for more than an hour while they are busy chit chatting, finally I was called to be helped. I had the documents as a scan copy and the lady refused to take the soft copy and said I should go print them out, came back with hard copy just for her to scan and have them on soft copy again( like ***), then she requested the bank statement which she could have told me about when I went to get the documents printed, went out again to get my bank statement then when I thought finally I will get helped, she tells me the ID of the deceased is not certified and she will not help me, I called the manager which was no better than his *********** staff, Finally they agreed to have the certified ID copy sent through an email after a long fight and arguing with them, when they deduct our money, they are nice to us until our beneficiaries dies...poor *********** service ever