Poor experience dealing with Sanlam employees.

My last working day was on the 29th of November 2024, my previous employer has submitted all relevant documents to sanlam I believe on the 10th of December 2024, to date I still have not received my payout? What's appalling is the fact that I have sent emails to SCclientcare, as well as called in on numerous occasions and no1 seems to be getting back to me..last agent spoke to was Dieketseme who kept me holding on for ever as I requested to speak to a supervisor or manager..