POOR DISTASTEFUL SERVICE FROM SANLAM - VERY UNPROFESSIONAL& MISLEADING

I am utterly disgusted to say the least, I find myself being a victim of Sanlam once again. I have a client with them 2018, i never had a problem up until 2022 January when I changed jobs. I made all my policy companies aware of my move on time, gave them supporting documents to that effect and yes most of them activated the new stop order as per my request. And guess what SANLAM, DID NOT. Instead, when I got a new policy from them, they were quick to activate the Stop Order, I made countless enquiries for the existing policies to be activated, filled and sent them the countless forms they kept sending to me and up to date. I resorted to sending them my documents a Debit Order arrangement but still nothing. There is STILL NO active stop order, instead they Sent me a LAPSE letter.

Last year December 2022, I had a bereavement of a family relative, and boom Sanlam policy "mysteriously lapsed". I work odd hours, going to any branch is a task and a half and all this while I did all my activities online, it was never an issue. But seemingly SANLAM is dismally failing. And we are the ones who suffer the most at their hands. To say I'm upset is an understatement, I refuse to be their victim, again. No, I cant! Not after taking so much money from me all these years, NEVER.