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Phindile M
1 reviews | Active since Nov 2020
13 Nov 2020, 09:07
Poor, disgusting service
I have a claim that was submitted July 2020 my late mother's life cover that still not paid till today. When you do follow up via email sanlum consultant don't respond if they do respond it's 2 days or more. Do not join sanlum life cover unless you want your claim to be paid 6 months later. Such disgusting service from such a big company.
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Replies (2)
Sanlam's replyOfficial
13 Nov 2020, 09:16Dear Phindile
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
Sanlam's reply13 Nov 2020, 09:16
Official
Dear Phindile
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
19 Nov 2020, 09:26Dear Phindile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply19 Nov 2020, 09:26
Official
Dear Phindile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations