POOR CUSTOMER SERVUCE

I've been in contact with sanlam gap cover from 2019 when I've obtained medical aid. Ever since then I've had endless problems in regards to my monthly debit order just recently for the month of February sanlam gap cover has experienced problems in regards to them double debiting individuals bank account this has also happened to me but instead of them debiting my monthly premium they debited the debit fee instead. Which means the premium for February is still outstanding to complicate matters further they then deposit money into my account and still do not correct they error I've been in contact with the call centre for the past 2 weeks. Within that 2 week period I've been transferred to the escalations department and back to the call centre with no regards to assist me whatsoever. They have sent emails stating the problem will be resolved within a turn around time of 48hrs but unfortunately its been 2 weeks and still no feedback absolutely terrible service the gap cover department honestly deserves more professional individuals in this role. I've now taken the liberty to seek other insurance companies to assist further

The following individuals where committed to assist but u unfortunately didn't.

Ludifa Pillay Mbali Dlamini Christopher Wendell

All from the gauteng branch.