EP
Elizabeth P

1 reviews | Active since Feb 2023

25 Nov 2024, 09:26

Poor customer services

I app**** that my retirement funds must paid out az I need it for school funds .Everry time I call Sanlam they have always excusesfor the delay to pay out.This morning I phonr Sanlam but I been put on hold for more than 2 hours.

0
Replies (17)
Sanlam
Sanlam's reply25 Nov 2024, 09:42
Official
Good morning Elizabeth

We are sorry to hear that you have not yet received your payment and have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care
EP
Elizabeth P's update26 Nov 2024, 08:41
Reviewer Update
This morning I trying to phone again Sanlam.but no one answer .Yesterday afternoon I phone Also and the answer I have got is that their offices is closed .How can their office be closed if their clients is their first priority.Every time there will be another excuse.And till date I am waiting for the expected phone call .This is pathetic
Sanlam
Sanlam's reply26 Nov 2024, 09:57
Official
Good morning Elizabeth

We have followed up with Sanlam Corporate.

They will be in touch with you.

Regards
Sanlam Client Care
EP
Elizabeth P's update26 Nov 2024, 11:52
Reviewer Update
Again on 26November(today) at 11:50 I phone I phone and the robot answer let me keep on hold for 19 minutes. THIS IS A DISGRACE THAT SANLAM FO NO WANT TO ASSIST THEIR CLIENTS
EP
Elizabeth P's update27 Nov 2024, 09:52
Reviewer Update
I phone again 3 times this morning but only been waiting as the computer said high call volumes.

You indicated that Sanlam Corporate will be in touch and still up to date Jo respond from your so called Sanlam Coporate.Stop lying to your customers.You are just make a disgrace of all your lays
Sanlam
Sanlam's reply27 Nov 2024, 09:56
Official
Hello Elizabeth

We have escalated the matter further and requested urgent assistance.

Regards
Sanlam Client Care
EP
Elizabeth P's update27 Nov 2024, 10:14
Reviewer Update
This respond of you give me I received Everyday but I received no respond from your Company from I start sending my complaint. Even my cell phone account is sky high just try to call Sanlam and waiting the whole time that an computer answering.Are you ad a company not ashamed the way you treat your clients
EP
Elizabeth P's update29 Nov 2024, 10:00
Reviewer Update
Sanlam c
EP
Elizabeth P's update29 Nov 2024, 10:04
Reviewer Update
Sanlam coperate did not even call me yet from Sanlam hav reply to my complaint on hellopeter. EVEN IF YOU PHONE AND STAT ON THE LINE FOR AN HOUR THE COMPUTER JUST KEEP ON SAYIG HIGH CALL VOLUME. THE WAY SANLAM IS HADELIG COMPLAINTS IS UNACCEPTABLE
EP
Elizabeth P's update09 Dec 2024, 13:30
Reviewer Update
I have send various emails.Have phone for hours just to tell by a computer high call volumes and Empty promises by sanlam here on this hello Peter platform and yet not even one respond from Sanlam by email or a phonecall .This absolutely absurd
Sanlam
Sanlam's reply09 Dec 2024, 13:41
Official
Good day Elizabeth

We do understand your frustration.  Our team does regularly follow up with the relevant team as well.  Once we receive feedback, we will let you know.

Regards
Sanlam Client Care
EP
Elizabeth P's update09 Dec 2024, 13:51
Reviewer Update
This above response is the response I received everytime.Why you team do not pick up the phone to call me or write an email to inform me but inform me after I made a complaint to follow but you do not give me any feedback via email or an phonecall.Do not try to bull**** me pls.This is just another lie
EP
Elizabeth P's update10 Dec 2024, 17:51
Reviewer Update
Still no feedback from Sanlam .They just keep on lying
Sanlam
Sanlam's reply10 Dec 2024, 18:03
Official
Hello Elizabeth

We have followed up again with Sanlam Corporate.

Regards
Sanlam Client Care
EP
Elizabeth P's update12 Dec 2024, 10:47
Reviewer Update
Again I did not received any feedback by Sanlam as promised on 10 DECEMBER. THEY JUST KEEP ON LYING
EP
Elizabeth P's update13 Dec 2024, 21:11
Reviewer Update
I have still have not received any feedback till today from Sanlam
I phone today my broker and ask to assist me HE phone a contact at Sanlam offices that inform him that my application to withdraw my funds is still at admin office untouched. This is how sanlam is treating their customers with lies!!!!!!
Sanlam
Sanlam's reply17 Dec 2024, 11:11
Official
Good day Elizabeth

We have received feedback that Sanlam Corporate has been in touch with you via email after unsuccessful attempts to reach you by phone.

They will be assisting you further. 

Regards
Sanlam Client Care