Poor Customer Service from Sanlam to loyal customer.

I app**** for a personal loan yesterday, and completed the application. This is an additional loan and I have had numerous loans in the past with Sanlam. My accounts have always been managed well and I have never defaulted. I phoned this afternoon to obtain an upodate and was told in a very abrupt manner that my application was unsuccessful and that it was due to affordability. When I requested some detail I was told that this is what the credit department provided and that there is no detail. I refused to accept the feedback and requested more detail. I was told to phone back another time. I demaned more information and was put on hold and then the phone was dropped in my ear.