Poor Customer Service from Sanlam

I am thoroughly disappointed with the service from Sanlam. I have been trying to log into the Sanlam app to check my policy, but it still uses my old email address, which I no longer have access to. When I attempted to update my email address via WhatsApp, the system still sent the OTP to my outdated email, leaving me completely stuck.

To make matters worse, contacting customer service has been an absolute nightmare. Despite repeated attempts, I have been unable to reach an agent. I've spent hours on hold, only to receive no assistance at all.

As a loyal, long-standing customer, I expect far better from a company of this caliber. Please respect your customers and take steps to improve your systems and support services. This experience has been beyond frustrating. Do better, Sanlam!

— A very dissatisfied customer