Poor customer service from a Receiving fund

If I could give them a zero rating if possible, I would. My transfering fund would like to finalise my claim however SANLAM(receiving fund) has been sitting with the ROT form from the transfering fund for over 10 working days without feedback or reasons for their delay. Their delay is delaying the finalization of my claim. The call centre has no knowledge of what the administrators are doing and can't help and the administration department can't be gotten hold of. Beyond frustrating.