Poor customer service

Item: Sanlam
Rating: 1
Author: Mfanafuthi M

I’m so disappointed with Sanlam Pension, I submitted my documents to my employer after resigning in December 2024. My documents went in in January 20, 2025.

I got a text that I will be notified of every step of my claim. To this day I have not received any correspondence from them and when I call or WhatsApp them they do not even respond.

This is sickening as we have debts to pay.

If you are using Sanlam for any service, be rest assured that you will experience that same problem and pain.

I’m so angry right now it’s not even a joke.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

17 Feb 2025, 12:55

Good day Mfanafuthi

Thank you for contacting us about this.

We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's reply17 Feb 2025, 12:55

Official

Good day Mfanafuthi

Thank you for contacting us about this.

We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's replyOfficial

18 Feb 2025, 17:17

Hello Mfanafuthi

We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.

Please respond to their email for any further assistance you require.

Regards
Sanlam Client Care

Sanlam's reply18 Feb 2025, 17:17

Official